Shipping Policy

Effective Date: January 4, 2025
Address: 4599 Thorn Street, Garden Grove, California, United States
Phone Number: +1 307-621-0431
Email: info@orasopic.com
Website: www.orasopic.com

At Orasopic, we are committed to delivering your chocolate products quickly, safely, and efficiently. This Shipping Policy outlines the terms, conditions, and procedures related to the shipping of our products.

Shipping Destinations

We currently offer shipping to the following:

  • Domestic Shipping: All states within the United States, including Alaska and Hawaii.
  • International Shipping: Select countries worldwide. Shipping availability may vary based on the destination.

If your location is not listed, please contact us at info@orasopic.com for assistance.

Shipping Methods and Timeframes

  1. Standard Shipping (Domestic):

    • Delivery Time: 3–7 business days.
    • Cost: Calculated at checkout based on weight and destination.

  2. Express Shipping (Domestic):

    • Delivery Time: 1–3 business days.
    • Cost: Premium rates apply, calculated at checkout.

  3. International Shipping:

    • Delivery Time: 7–21 business days (varies by destination and customs processing).
    • Cost: Calculated at checkout. Customs fees may apply.

Order Processing

  • Orders are processed within 1–2 business days of payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a tracking number via email once your order is shipped.

Shipping Costs

Shipping costs are based on:

  • The weight and dimensions of your order.
  • Your delivery address.

Shipping fees will be displayed at checkout before confirming your purchase.

Special Handling for Chocolates

To maintain the quality of our chocolates:

  • During warmer months or when shipping to hot climates, we use insulated packaging with ice packs to prevent melting.
  • An additional fee may apply for temperature-controlled packaging, which will be indicated at checkout.

Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment.
  • If you encounter any issues with tracking, please contact us at info@orasopic.com.

Shipping Delays

While we strive for timely delivery, unforeseen circumstances such as weather, customs processing, or carrier delays may affect your shipment. In such cases, we will do our best to provide updates and support.

Lost or Damaged Packages

  1. Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue.
  2. Damaged Packages: If your order arrives damaged, email us at info@orasopic.com with photos of the damage within 48 hours of delivery.

Contact Us

For questions or concerns regarding shipping, feel free to contact us:
Phone: +1 307-621-0431
Email: info@orasopic.com
Address: 4599 Thorn Street, Garden Grove, California, United States

At Orasopic, we are dedicated to ensuring your chocolate arrives fresh, delicious, and on time. Thank you for trusting us with your sweet cravings!